In pursuit of its commitment to delight customers in the mining community even more, Toyota Ghana has launched the Express Maintenance (EM) service in its Tarkwa branch. The EM is part of Toyota Customer Service Workshop Management (TSM) Advanced program that was introduced globally in 2001. The objective of the EM Programme is to improve Customer Satisfaction.
The launch brought together lots of dignitaries such as the Omanhene of Wassa Fiase V Traditional Area, Osagyefo Dr. Kwamina Enimil VI, The District Chief Executive of Prestea Huni Valley District Assembly, Honorable Robert Cudjoe, the Field Operations Manager, Toyota Motor Corporation, Mr. Ryota Tokunaga and many distinguished captains in the mining industry.
Launching the EM Service, the Managing Director of Toyota Ghana, Mr. Tetsuya Suematsu, explained that “EM is known globally toenhance customer satisfaction significantly by guaranteeing superior service quality at a reduced service lead-time to 60 minutes from the reception of vehicle to delivery.”
He revealed that Toyota Ghana has successfully been running the EM program in its Accra, Tema and Kumasi branches and has so far been very well appreciated by customers, as it provides them with speedy, efficient, reliable and high quality service. Mr. Tetsuya Suematsu took the opportunity to encourage everyone to patronize this specialized service.
The Field Operations Manager, Bahrain representative office, Toyota Motor Corporation - Mr. Ryota Tokunaga, added that the EM service is a Toyota Production System which makes possible the production of high quality products via an efficient production line. He continued “Currently, there are eight EM certified workshops in the whole Africa. Four out of the total eight are in Ghana, including this Tarkwa. This means Ghana has 50% of the certified workshops and that is very impressive”.
He applauded the staff of Toyota Ghana for their dedication and zeal to acquire the skills necessary for the successful implementation of the EM programme.
The guest speaker for the occasion, Osagyefo Dr. Kwamina Enimil VI, Omanhene of Wassa Fiase Traditional Area, commended Toyota Ghana for the giant step taken to come out with such innovative package which is unique and exemplary in the automobile industry in Ghana.
The MD of Toyota Ghana, Mr. Tetsuya Suematsu and Osagyefo Dr. Kwamina Enimil VI, Omanhene of Wassa Fiase Traditional Area unveiling the plaque for the EM launch.