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In line with our action plan to improve the level of customer
satisfaction, Toyota Ghana Company Limited has established a
new unit called the CUSTOMER SATISFACTION TEAM.
As the name implies, this Customer Satisfaction Team has the
objective of ensuring that at Toyota Ghana (TG), The Customer
is really KING.
The section’s main function is to listen to customer
voices with the view to satisfying the customer and establishing
structures to prevent customer dissatisfaction. On daily basis,
customer voices (complaints and compliments) are logged in an
installed computer program. The team meet daily to tackle all
issues logged-in to have them addressed within Twenty-four (24)
hours.
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